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Our Policies

Return Policy:

Due to the "personal" nature of our products, all sales are final. We cannot accept returns on our products and still guarantee their purity for other customers. If you are unsure about any product, you may like to visit our showroom or the retail outlets to have a physical feel and look on the actual product. If you have any questions regarding our products we are always available to assist you in making selections via e-mail or phone, clarifying information, offering tips on product usage or recommending other products more suitable to your individual needs.

Please note: (1) Should you receive a damaged or defective item, please contact us so we may resolve the matter to your satisfaction. (2) If it was result of our clerical error. In this instance we will credit your shipping and remedy the problem immediately. Refunds will be given at the discretion of the Company Management.

Damaged Shipments:

Please inspect all packages at the time of acceptance. Should you receive insured goods damaged in-transit, carefully verify the extent of the damage, keep all packaging materials intact, then notify us and the shipping carrier. We are not liable for damages that occur in transit due to the handling of the shipping carrier or for uninsured shipments. You must submit damage claims directly to the shipping carrier. We will be happy to assist you in making damage claims, however, you must contact us within 48 hours of receipt of your shipment. Placing an order with us constitutes your acceptance of this policy.

Disclaimer:

i luv Organic or any agent thereof will not be held responsible for any injury due to the use of our products. While we make every effort to source for the finest natural products, we offer our products as-is and with the understanding that we make no structural or functional claims for them. Statements made by customers giving their experiences with products are personal testimonials and any results are not claimed by us to be typical. Our customers are encouraged to try the products and see for themselves. Statements made on this website have not been evaluated by the FDA.

We comply with FDA standards for the handling and proper labeling of our products. We list all ingredients used in our products. Persons with sensitivities or allergies to any listed ingredient should not use those products. Should you develop a rash or allergy from any of our products discontinue use immediately. Please be aware, some products may contain nuts or nut butters or oils (this includes shea butter), or are made with equipment that may come into contact with nuts. Those with nut sensitivities should avoid any such products. If you have any concerns regarding product ingredients please contact us for a full listing.

As with all bath or cosmetic items, please test on a small area of skin if you have a known skin allergy or are sensitive to fragrances. Avoid getting any bath or body products in or near eyes. Please keep products away from children unless deemed appropriate for use by children. Do not use products for anything other than the purpose for which they were created. We will not be held liable for misuse, allergic reactions or any injury suffered from the known or unknown and consenting use of our products. By purchasing products from i luv Organic you acknowledge this policy and release us from liability if such a situation should arise.

We make absolutely no medical claims for any of our products. All of our products should be used with the same care and caution as any other bath or household product. i luv Organic assume no liability for claims arising from the misuse of our products. The contents of this website are for informational purposes only. It is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Always consult your doctor if you are pregnant, lactating, or have any other health conditions or concerns before applying these products. i luv Organic assume no liability for claims arising from the misuse of our products. Placing an order with us constitutes your acceptance of our terms and policies.

Please note: We reserve the right to refuse service to anyone for any reason.

Privacy Statement:

Rest assured, your privacy is very important to us. We do not sell, rent, or share your information with anyone. Your personal information (including name, billing address, phone number, email address, and credit card information) is used only as necessary to process your order. We will only call you if there is a question or problem processing your order. Special offers or promotions may be sent by email or postal service by i luv Organic. You may opt out at any time by following the instructions in the communication you receive.

Legal:

The information on this website is protected under the Registered Trademark and Copyright Laws of the Singapore. All text, photographs, graphics, design, buttons, icons, and images are the sole property of i luv Organic. The content and source coding on this site may not be reproduced by anyone, in whole or in part in any form whatsoever including for the creation of materials for resale or marketing. Any other use including the reproduction, downloading, distribution, or display of copyrighted materials, content and source coding on this site is strictly prohibited. No portion of this website may be reproduced in any form or by any method without express written permission from i luv Organic.

Wholesale:

We always welcome wholesale inquiries from retailers or hospitality establishments interested in selling our products. Click here to review our application requirements and submit your request by email.

Newsletter:

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